Returns & Exchanges
At Impulse Coffees, we strive to ensure every sip is perfect; however, due to the perishable nature of our products, we offer returns or replacements on items that arrive damaged or incorrect. Please contact our support team within 7 days of delivery to initiate a claim for your order.
Submit a Request
Email our customer support team with your order number and a brief explanation of the issue regarding your coffee purchase.
Provide Documentation
Attach clear photos of the damaged packaging or incorrect items received to help our quality control team verify the claim.
Verification Process
Our team will review your request within 48 hours to determine eligibility for a full refund or a fresh replacement shipment.
Resolution
Once approved, we will process your refund to the original payment method or dispatch a new order at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing